Hero VIDA: Hero MotoCorp’s electric mobility brand, VIDA, is taking EV ownership to the next level. With the launch of a new suite of value-added services, VIDA aims to make electric scooters more reliable, affordable, and convenient for customers. These initiatives, timed for the festive season, focus on enhancing customer confidence and improving the overall ownership experience.
Hero VIDA Extended Warranty
One of the standout offerings from VIDA is its comprehensive extended warranty program, designed to protect key components and ensure long-term durability.
- Coverage extends up to 5 years or 75,000 km for major drivetrain components.
- The battery is covered separately with a five-year or 60,000 km warranty.
- Safeguards against unexpected repairs and performance issues.
- Ensures riders enjoy worry-free ownership even under varied riding conditions.
This program addresses one of the biggest concerns for EV buyers—battery degradation—and reinforces VIDA’s commitment to high-quality engineering and reliability.
Hero VIDA Assured Buyback Plan
To provide financial security and resale confidence, VIDA has introduced an Assured Buyback plan.
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- Customers can return their scooters after three years and receive up to 67.5% of the original ex-showroom price.
- Offers a transparent and hassle-free exit option, making upgrading to newer models smoother.
- Helps reduce uncertainty around the long-term value of EVs.
This initiative ensures that owners feel confident about their investment, knowing they have a guaranteed resale option.
Hero VIDA Edge: Connectivity and Charging Subscription
VIDA has launched the VIDA Edge subscription, a bundled service aimed at making daily EV use more convenient and tech-enabled.
- Unlimited fast charging access at over 3,600 public charging stations across India.
- Unlocks 40+ connected features through the mobile app, including:
- Battery health monitoring
- Ride tracking and statistics
- Charging station locator
- Over-the-air software updates
The subscription integrates advanced digital features with the scooter’s functionality, ensuring a seamless and smarter riding experience.
Battery-as-a-Service (BaaS) Model
To reduce high upfront costs and make EV ownership more accessible, VIDA offers a Battery-as-a-Service (BaaS) subscription.
- Customers can finance the chassis and battery separately.
- Converts large upfront payments into affordable monthly installments.
- Enhances flexibility and makes upgrading or switching models easier.
BaaS lowers the barrier to entry, allowing more riders to adopt electric mobility without heavy initial investment.
24/7 Roadside Assistance
Recognizing that reliability is key to EV adoption, VIDA has introduced round-the-clock roadside assistance.
- Covers flat tyres, discharged batteries, and mechanical faults.
- Includes nationwide towing support for emergencies.
- Ensures riders are never stranded, providing peace of mind wherever they ride.
This service complements VIDA’s warranty and buyback plans, creating a complete support ecosystem for owners.
Why Hero VIDA New Services Matter
Hero VIDA’s latest offerings address major pain points for EV buyers:
- Battery concerns – extended warranty and BaaS reduce the risk and cost of battery issues.
- Resale value uncertainty – assured buyback ensures predictable returns.
- Connectivity and convenience – VIDA Edge brings smart features and easy access to chargers.
- Dependability – 24/7 roadside assistance ensures help is always available.
By integrating these services, VIDA not only enhances the ownership experience but also strengthens trust in the brand and India’s growing EV market.
Final Verdict
Hero VIDA’s comprehensive ownership services make it easier than ever to adopt electric mobility. With extended warranties, assured buyback, intelligent connectivity, flexible financing, and round-the-clock support, VIDA is setting a new standard for EV ownership in India. These initiatives reduce risk, improve convenience, and deliver a future-ready riding experience that appeals to both first-time and seasoned EV buyers.
